Return and Refund Policy

Scope

This Return and Refund Policy applies to all purchases made through the EverSock website.

Return Eligibility

We do not accept returns for change-of-mind purchases. Returns are only accepted if:

• The product is defective, damaged, or incorrect it can be returned for free.
• The return is initiated within 14 days of delivery.
• The item is unused, in its original packaging, and includes all original components.
• Hygiene-sensitive items (e.g. socks) must be unworn, unwashed, and unopened.

Return Process

To initiate a return, please email supporteversock@gmail.com with:

• Your order number
• A description of the issue
• Photos of any damaged or incorrect items
• Your full name and delivery address

We will review your request and provide return instructions, including a return slip. Please do not return your order without prior authorization. Returns sent without approval will not be accepted.

Refunds and Exchanges

We offer both refunds and exchanges, based on product availability.

• Refund Method: Refunds are issued to your original payment method.
• Refund Timeline: Once we receive and inspect your return, we will process the refund within 7 business days and notify you by email.
• Shipping Refund: If the return is due to our error, the product will be refunded.

Cancellation Policy

Orders can be canceled before they are shipped. Once the order has shipped, cancellation is no longer possible — you may request a return instead, if eligible.

Exceptions

The following items cannot be returned:

• Worn or washed socks
• Hygiene-related items that have been opened
• Items returned without prior authorization

Non-Delivery Claims

If your order never arrived, please contact us at supporteversock@gmail.com. We will work with the shipping provider to locate your parcel. If it cannot be found, you may be eligible for a full refund or replacement.

Return Address

We will provide the appropriate return address in your return authorization email. Do not return your package to the sender address.